Shipping and delivery
Every puzzle is made to order and ships free to addresses in the United States.
Last updated: Needs owner input: publication date PUB
- Free standard shippingOn every puzzle to US addresses, included in the price. No minimum order.
- Estimated 12–15 business daysFrom your order to delivery: up to 10 business days of production, then 2–5 business days of shipping.
- US addresses onlyWe don’t ship outside the United States at the moment.
How long delivery takes
Each puzzle is made to order. Production takes up to 10 business days, and standard shipping within the US then takes 2–5 business days. Together that is an estimated 12–15 business days from your order to delivery. Business days are Monday to Friday, excluding US federal holidays.
The creator and your cart show an estimated delivery date range before you order. It is an estimate, not a guaranteed date. If a date matters, for example for a birthday or a holiday, order early.
| Puzzle | United States |
|---|---|
| Custom Photo Puzzle in a Gift Tin | 2–5 business days |
| Premium Custom Photo Puzzle in a Black Gift Box | 2–5 business days |
| Custom Photo Puzzle (Portrait or Landscape) | 2–5 business days |
| Kids' Custom Photo Puzzle | 2–5 business days |
Estimated US shipping time in business days, after production (up to 10 business days). Estimates, not guaranteed dates. Every puzzle is printed to order in the US.
Shipping cost
Standard shipping to US addresses is free on every puzzle and included in the price. There is no minimum order, and a collage costs the same as a single photo.
Where we ship
We ship to addresses in the United States only.
PO boxes, APO / FPO addresses and US territories: Needs owner input: whether these addresses are accepted (checklist TIN-06, PRE-06, PHO-06, KID-06) A-PO
Tracking
Needs owner input: whether every order gets a tracking number, and how customers receive it (checklist *-05, T02) A-TRACK
If your order is delayed
If we expect your order to arrive later than the estimate we gave you, we will email you with a new estimate. You can then choose to wait or to cancel your order for a full refund.
Address problems and lost parcels
Please check your shipping address at checkout. If you notice a mistake, email us straight away: we can correct it until your order goes into production.
If a parcel is returned to us or does not arrive: Needs owner input: what happens and who pays a reshipment (checklist A02, A03, A04) A02-A04
Help
Questions about shipping? Email support@custompuzzle.org or use the contact form. For damaged or misprinted puzzles, see returns and reprints.