Contact us

Questions about a puzzle, your design or an order? Send us a message below or email us. We reply by email.

  • Emailsupport@custompuzzle.org
  • About an order

    Please include your order number. You find it in your order confirmation email.

  • Damaged, misprinted or wrong?

    Send a photo within 30 days of delivery and we will reprint it or refund you.

  • Bulk and business orders

    For 10 or more puzzles, request a quote.

Send us a message

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Before you write

Answers to the questions we get most often.

How long does delivery take?

Each puzzle is made to order, which takes up to 10 business days, and then ships free within the US in 2–5 business days. The creator shows an estimated delivery date range before you order. It is an estimate, not a guaranteed date.

Can I change or cancel my order?

Yes, until your order goes into production. Email support@custompuzzle.org as soon as you can.

What if my puzzle arrives damaged, misprinted or wrong?

Send us a photo within 30 days of delivery and we will reprint it or refund you. Because every puzzle is personalized, we can’t refund a change of mind.

Do you ship outside the US?

Not at the moment. We ship to addresses in the United States only.

What happens to my photos?

Your photos are stored privately and used to make your puzzle. Designs you don’t order are deleted after 30 days.